Shipping policy

Free tracked shipping on every order. No minimum spend and no shipping fees at checkout.

Delivery times

• Processing: 2–4 business days. We check, pack and ship your order, then email you a tracking number.
• Shipping: 7–10 business days after your order ships.
• In total: most orders arrive within 9–14 business days of ordering.

Business days are Monday to Friday, not counting public holidays. Holidays, bad weather and busy carrier periods can add a few days, so these times are estimates, not guarantees.

Where we ship from

Orders ship from our warehouses in the United States or Hong Kong, depending on stock and your delivery address.

Where we ship to

We ship to every country you can choose at checkout. If your country isn’t listed, email us and we’ll tell you if we can help.

Tracking

When your order ships, we email you a tracking number and link. You can also find it on your order status page. If you can’t see the email, please check your spam folder or write to us.

Customs, duties and import taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These charges are set by your country, are not included in our prices or shipping, and are paid by the recipient. Customs checks can also add time to delivery.

Shipping address

Please check your address at checkout. If you need to change it, email us as soon as possible. We can update it until your order ships.

Damaged, faulty or lost parcels

If your parcel arrives damaged or faulty, or gets lost in the mail, we send a full replacement at no extra cost. A parcel counts as lost when the carrier confirms it is lost, or when it hasn’t arrived 30 days after it shipped. See our refund policy for how to tell us.

Questions

Email support@larplay.com and a real person will answer.